This Privacy Policy sets out how SONAL SHAH uses and protects any information that you provide when visiting our website and/or purchasing from us.

Information We Collect

We collect information you provide directly when you register, create a profile, subscribe to paid services, or contact support. This may include:

• Profile information: name, date of birth, gender, photos, education, occupation, family details and other profile fields you fill in.
• Contact information: email address, mobile number, postal address (if provided).
• Payment metadata: we collect transaction metadata (amount, transaction id, date, payment status) necessary to manage subscriptions and refunds. We do not store your full card or bank details — payments are processed by Razorpay under their secure processing environment.
• Usage data: pages visited, search preferences, devices and IP addresses, and other analytics data collected to improve the service.

How We Use Personal Data

• To provide and personalize our matrimonial services.
• To process payments, send invoices, and manage subscriptions via Razorpay.
• To communicate account and billing information, and respond to support requests.
• To detect and prevent fraud and misuse of the platform.

Payment Processing & Razorpay

We use Razorpay as our payment gateway. When you make a payment, Razorpay collects and processes your card/bank details directly. We receive only the information necessary to confirm and manage payments (transaction id, status, amount, currency, timestamps). Razorpay adheres to industry standard security practices (PCI DSS) — please review Razorpay’s privacy and security documentation for full details.

Sharing & Disclosure

We may share personal data with:

• Service providers who perform services on our behalf (including Razorpay for payments, cloud hosting, analytics providers).
• Law enforcement or regulators when required by law.

Retention

We retain your personal and transaction data only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account we will remove or anonymize your personal data insofar as possible, except where retention is required by law or for legitimate business reasons (for example, to maintain financial records).

Security

We implement administrative, technical, and physical safeguards designed to protect personal data. However no system can be 100% secure — please take care when choosing passwords, and enable multi-factor authentication if available.

Your Rights

You may request access to, correction of, or deletion of your personal data. To make such requests or to raise privacy concerns contact us at:
📞 +91 93770 09181
📧 sopansaga@gmail.com

Cookies & Tracking

We use cookies and similar technologies for essential site operation, analytics, and marketing. You can control cookies through your browser settings.

Contact

If you have concerns about data privacy or need assistance with payment data, please contact:
SONAL SHAH
472/1, 3 Vrundavan Park, Sector-22, Gandhi Nagar, Gujarat 382024
📞 +91 93770 09181
📧 sopansaga@gmail.com